Bad support service… Cannot arrive at financing administrator. Started refinance techniques. Turned-in all the papers, overlooked 5 closings. However prepared! Taking a loss. Complicated customer care. Crappy bargain! Just how performed it arrived at 4.5 million inside the conversion process? Pose a question to your Claims Attorney Workplace.

They remain transferring me to the newest loan processors

Dreadful customer care. I have already been discussing good refinance once the no nearer to closure than just I became during the Summer. Support service are bull crap. They just transfer us to each person, i am also bounced doing such as a basketball. Most distressed and frustrated and am swinging my financial quickly. Do not suggest The newest Rez at all.

My personal mortgage is actually with Ditech and it are sold to help you The fresh Rez

Do not use NEWREZ….biggest error I’ve generated. Already been looking to refi. Since the Get it is currently October nevertheless wishing. I have sent an equivalent documents in multiple times. Are unable to started to anyone of the phone. My loan try approved two months before however prepared. This company is actually a tale go somewhere else.

This new Rez is the terrible mortgage company!! The fresh new Rez named and you will accessible to refi my loan from the a good straight down interest. The mortgage Administrator Ryan informed me it might be effortless not a problem. He along with said it’s not necessary for another appraisal once the loan was just 12 months dated and then we just weren’t getting any more money out! HA… 5 days later on he could be asking for docs they actually have. The loan Chip dont see the docs We upload to their secure webpages. The undoubtedly poor lender You will find actually ever worked with! Rescue brand new anger and acquire several other financial!!

NewRez/Shellpoint received the home loan of Ditech. Basic percentage so you can NewRez was in , which we created via the NewRez website to own automated repayments to the firstly every month. Most of the ran better up until . They never ever took the fresh new fee which was said to be drawn from your family savings! I did not notice up until i had a visit with the regarding particular uncommon matter saying these were NewRez, did not speak to her or him while we did not admit the number. Checked our membership on the web through their site and you can lowest and view the new Oct percentage hadn’t already been instantly gotten! Got on the mobile that have NewRez customer care instantly to obtain away that was taking place and you can was informed it absolutely was certain variety of glitch. Actually, payments having been moving having payment well just like the ! There is a great amount of money in new family savings for this! I spoke having two other persons to your , towards the 2nd people using commission over the telephone that have the brand new declaration of their there is zero late fees, no percentage therefore could be ACH. It is now and on the webpage it is showing me personally that it’s a keen unapplied commission! What the heck, here is the Oct step 1 payment and may was used as a result Instantly into the . Therefore we get on the telephone once again with these people now and ask what’s going on? Try informed you to she’d immediately consult it is applied to new Oct fee and you may you’re not late I called our lender following conversing with NewRez toward and the bank said no test within fee ended up being asked because of the NewRez/Shellpoint, they (the lending quicken loans phone number company) commonly finishing any fee and then we keeps lots of currency to pay for 4 several years of repayments! We have less than one year left about very first financial and are usually undoubtedly provided visiting the condition attorney general’s office, the higher providers agency, choosing legal counsel and you will expenses it from today. All of our online account with NewRez reveals the next percentage to be auto-paid off is set to possess Late 1, but if we attempt to look at the booked automatic repayments, it tells us we can’t as the account is past-due. This is so wrong towards many profile! I’ve Never been later for the 30 many years with our mortgage percentage and then we enjoys the ultimate credit score over 850! Are they today attending bang our credit history? Prevent Her or him!