Crappy customer service… Can’t come to mortgage administrator. Been re-finance procedure. Turned-in all the papers, overlooked 5 closings. Nevertheless waiting! Losing money. Cumbersome customer service. Crappy price! Just how did it come to 4.5 million inside conversion? Pose a question to your States Attorney Work environment.
They continue going me to the loan processors
Terrible customer service. I was speaking about an effective refinance as the no nearer to closure than just I became within the Summer. Customer support is actually bull crap. They just transfer us to different people, and i am bounced doing eg a basketball. Most troubled and you can angry and you can am swinging my mortgage quickly. Do not suggest The brand new Rez after all.
My personal loan try which have Ditech and it was offered to help you The fresh new Rez
Avoid the use of NEWREZ….greatest mistake You will find made. Come seeking refi. Because the Will get it is now Oct nevertheless wishing. You will find sent the same paperwork in the multiple times. Can’t https://elitecashadvance.com/payday-loans-il/jacksonville started to anyone from the mobile. My loan are acknowledged two months before still wishing. This company try a tale go somewhere else.
The newest Rez is the poor mortgage lender!! The latest Rez entitled and you may open to refi my personal loan from the a great all the way down interest. The mortgage Administrator Ryan explained it might be easy no hassle. The guy in addition to said its not necessary for the next appraisal while the financing was only 12 months old and now we just weren’t providing people more income aside! HA… 5 days later on he or she is asking for docs it currently have. The loan Processor you should never understand the docs I upload on their safe site. The fresh surely terrible financial You will find ever before worked with! Help save the fresh new fury and acquire some other bank!!
NewRez/Shellpoint obtained the financial regarding Ditech. Earliest percentage to NewRez was in , and therefore i setup through the NewRez webpages having automatic costs to the firstly monthly. The went really up until . It never took the latest percentage which had been supposed to be pulled from our checking account! We did not see up until i got a trip toward out-of specific strange number saying they were NewRez, failed to talk to her or him once we don’t accept the amount. Checked our membership on line through the website and you can reduced and you will view the new October commission had not already been immediately acquired! Got to your mobile with NewRez support service immediately to track down aside that was going on and try told it absolutely was certain types of glitch. Actually, repayments having been animated to possess payment perfectly because ! There is many cash in the newest bank account for it! I spoke which have several different people toward , towards the second people taking the commission over the telephone which have the brand new statement out of the lady there was no late fees, zero fee therefore might possibly be ACH. These days it is as well as on their page it is showing myself it is an unapplied commission! What the heck, this is basically the Oct 1 commission and really should were applied as such Instantly towards . So we log on to the telephone again together today and you can query what’s going on? Are informed that she would immediately request it is placed on the latest Oct payment and you will you aren’t later We contacted the lender right after talking to NewRez towards the and you will the financial institution said zero attempt on payment was questioned because of the NewRez/Shellpoint, they (the financial institution) commonly finishing any payment and now we enjoys numerous currency to cover 4 many years of payments! I have below one year remaining on this initially mortgage and are absolutely given going to the condition attorney general’s place of work, the better business bureau, employing an attorney and you will spending it off now. Our online membership that have NewRez suggests next percentage to-be auto-paid is defined having The fall of step 1, but if i make an effort to glance at the booked automated repayments, it tells us we simply cannot due to the fact account is actually past due. This is so that incorrect for the of many membership! I’ve Never been later from inside the 29 many years with these financial fee so we has the greatest credit score more 850! Are they now browsing screw the credit rating? Eliminate Them!
